SkinKandy Mount Gravatt (Garden City)

Thank you for your response. I am extremely disappointed that my concerns have been completely dismissed. At no point have you acknowledged the fact that I arrived before closing, waited approximately 30 minutes, and was never informed that piercing services had already ceased. Instead, I was left waiting only to be turned away, which was a complete waste of my time. Your response has also been very unprofessional and fails to address the poor customer service I experienced. Had your staff communicated your internal procedures when I arrived, I could have made an informed decision rather than being left waiting unnecessarily. I also raised concerns about how I was treated and how the situation made me feel, yet these concerns have been ignored entirely. As a business owner myself, I understand the importance of clear communication and treating customers with respect. Unfortunately, that was not my experience. Given the way this matter has been handled, I will be taking this further and lodging a formal complaint regarding both the service I received in-store and the manner in which this complaint has been addressed.

I had to share our experience because it could have been terrible but was saved by the young man working around 12 - 1pm today. I had two piercing appointments for each of my daughters, and it was really busy when we arrived, with two staff working. It was the day after Anzac Day, so Westfield was absolutely packed to the rafters with people. The fellow working today (I didn't catch his name - he had long hair) was so lovely and handled the busyness with such professionalism. He was very caring and patient with my kids, giving them a lollipop after the piercings were done. He multitasked serving the long line of people between our appointments with grace and still communicated with us that he wouldn't be long. Him and the other girl working handled the influx of people so well, even though they could have used a third staff member. Well done young man, and keep up the good work.

I came in earlier today looking for some new earrings as my previous pair were not very comfortable. Despite the store being packed full, the two girls working did an amazing job and I wasn’t left waiting. There were so many beautiful options to choose from and the staff were very helpful with explaining the different metals and screw options. The smooth backs are much nicer. Great job girls!

Mack - the rudest manager is running this store. Firstly we arrived a little late for an appointment and they refused to accommodate us because they books people in back to back without allowing for time in between piercings. There is no mention of timeframes when you booked. The store was dirty and the door was open while they were carrying out a piercing. I could see that they were being unsanitary, not wearing masks and there was absolutely no privacy. I would not recommend using this store for piercings. If they can’t manage their bookings properly how on earth are they going to manage to keep safe and sanitary practices when carrying out piercings.

Had my septum pierced yesterday by Zeller and they were an absolute delight. I was extremely nervous but they were so patient and gentle with me. I'm incredibly happy with the outcome! 🙂

Staff were super nice and answered all of many our questions - Dominik fixed my friend's helix easily after it had been uncomfortable for months. Very easy to talk to and the piercings were done professionally and well!

Went into store on the 31.01.26, booked my appointment for 12:35. While the customer service was great, unfortunately I was in store waiting for 40minutes. Due to an another person getting her piercing in the room with all the stock. I understand privacy but why have stock all in one room, I ended up leaving annoyed and went somewhere else to get my piercing, where I was seen straight away.